2mcuci Privacy Policy – Malaysian Player Personal Data Protection

2mcuci ("we", "Platform" or "service") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy describes the types of personal data we collect, how it is used, who may receive it, and the rights you have over your personal data.

This policy applies to all users of the 2mcuci platform, including the website, mobile app, and any related services. It does not apply to third-party websites or applications that may be linked from our platform — each third-party platform has its own privacy policy.

2mcuci operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international standards. In the event of a conflict between this policy and local legal requirements, the legal provisions shall take precedence.

We collect your personal data in two main ways — data you provide directly and data collected automatically when you use our platform.

Data you provide directly:

• Full name as stated on your identification card
• Date of birth (for age verification)
• Email address and phone number
• Residential address
• Bank account details for deposit and withdrawal processing
• Identity document (MyKad or passport) submitted during the KYC process
• Communications with our customer support team

Automatically collected data:

• IP address and device information used
• Web browser or app type and version
• General geographic location (state and country)
• Gaming session records — start time, end time, bets placed, and outcomes
• Deposit and withdrawal transaction history
• Platform usage data including pages visited and session duration

The personal data we collect is used for the following purposes, all of which are necessary to operate the 2mcuci platform effectively:

2mcuci will not use your data for any purpose not stated in the table above without obtaining your consent first.

2mcuci takes a highly cautious approach to data sharing. We never sells your personal data to any party. Data sharing only occurs under the following limited circumstances:

• Payment service providers: Transaction details are shared with the payment processors we use to facilitate deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game providers: Basic game session data is shared with game software providers to ensure game integrity and win verification.
• Regulatory authorities: We are required to share certain information when lawfully requested by the relevant authorities under valid legal powers.
• Financial crime investigation: If there is suspicion of money laundering or fraudulent activity, we may be required to report it to the relevant authorities.

In all data sharing instances, we ensure that the receiving party has data protection measures equivalent to or stronger than those we apply.

2mcuci continuously invests in state-of-the-art cybersecurity infrastructure to protect your personal data. The key security measures we employ are:

• 256-bit SSL encryption for all data communications between your device and our servers
• Two-factor authentication (2FA) available to all member accounts
• Intrusion detection system that monitors unusual activity in real time
• Regular security audits by independent cybersecurity experts
• Internal access controls strictly enforced — only authorized staff may access member personal data
• Encrypted data backup to ensure service continuity

2mcuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functionality such as Login session authentication. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymous data on how users interact with the platform to help us identify and resolve technical issues.
• Preference cookies: Save your preferences such as language, currency, and display settings for a smoother repeat experience.
• Analytics cookies: Help us understand aggregate platform usage patterns for continuous improvement.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain features within the 2mcuci platform.

Under the Personal Data Protection Act 2010 and our own policy, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via live chat or email. Requests will be processed within 30 working days. We may require identity verification before processing any data-related requests.

2mcuci retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by law. The following are general guidelines for our retention periods:

• Active account data: Retained for the duration your account is active and for 7 years after account closure, in line with financial audit requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends, or longer if required by law.
• Support communication logs: Retained for 2 years for quality assurance and dispute resolution purposes.
• Anonymous analytics data: May be retained indefinitely in non-identifiable form.

Once the relevant retention period ends, your data will be securely deleted or anonymized in line with industry best practices.

2mcuci reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.

• Material changes will be communicated via in-app notifications or email to all active members at least 14 days before the changes take effect.
• Minor changes that do not materially affect your rights may be implemented without prior notice.
• The "Effective Date" at the top of this document will be updated with each amendment made.
• Continued use of the platform after the effective date of any amendment means you accept the updated Privacy Policy.

We encourage you to review this page periodically. The latest version of the Privacy Policy will always be available here.

If you have any questions, concerns, or complaints about how we handle your personal data, our team is ready to help.